Frequently Asked Questions
Ordering & Payments
Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and checkout securely at metrobabystore.com.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Afterpay.
Shipping & Delivery
Q: How long does shipping take?
A: Delivery times vary:
- Australia: 3-7 business days standard
- International: 7-21 business days
See full details at metrobabystore.com/shipping
Q: Do you offer express shipping?
A: Yes! Express options available at checkout.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 30 days. Visit metrobabystore.com/returns for complete policy.
Q: How long do refunds take?
A: Refunds process within 5-10 business days after we receive your return.
Product Information
Q: How do I choose the right size?
A: Each product page includes detailed size charts. Need help? Contact our baby experts.
Q: Are your products safe for babies?
A: Absolutely! All products meet Australian safety standards.
Account & Technical
Q: How do I reset my password?
A: Click “Forgot Password” on the login page or contact us for assistance.
Q: Why is my discount code not working?
A: Some codes have restrictions. Check terms or contact our team.
Gifts & Special Requests
Q: Do you offer gift wrapping?
A: Yes! Select gift wrapping at checkout for $5.95.
Q: Can I include a gift message?
A: Absolutely! Add your personal message during checkout.
Customer Service
Q: How can I contact customer service?
A: Use our contact form at metrobabystore.com/contact for fastest response.
Q: What are your customer service hours?
A: Available Monday-Friday, 9am-5pm AEST.
For more answers, visit our full FAQ at metrobabystore.com/help-center