Shipping & Returns Policy
Shipping Information
Processing Time
Orders are processed within 1-3 business days (excluding weekends and public holidays). You will receive a shipping confirmation email with tracking details once dispatched.
Domestic Shipping (Australia)
- Standard Shipping: 3-7 business days (7.95orfreeforordersover7.95orfreeforordersover100)
- Express Shipping: 1-3 business days ($12.95)
- Same Day Delivery (Sydney Metro only): Order by 12pm ($15)
International Shipping
- Delivery times: 7-21 business days (varies by destination)
- Shipping costs calculated at checkout
- Customers responsible for customs/duties
Order Tracking
Track your package:
- Via the link in your shipping confirmation email
- Through your account at metrobabystore.com
- Using the carrier’s tracking system
Returns & Exchanges
Return Policy
- 30-day return window from delivery date
- Items must be:
- Unused and in original condition
- In original packaging with tags attached
- Accompanied by proof of purchase
How to Return
- Log in to your account at metrobabystore.com/returns
- Complete the return request form
- Print your prepaid return label (Australia only)
- Ship within 7 days of approval
Refund Processing
- Refunds issued within 5-10 business days
- Original shipping costs non-refundable
- Refund method matches original payment
Non-Returnable Items
- Opened baby care products
- Personalised items
- Sale/clearance items marked “Final Sale”
- Gift cards
Exchanges
We offer:
- Size exchanges (subject to availability)
- Store credit for alternative selections
Damaged/Defective Items
Contact us within 48 hours of delivery with photos for replacement/refund.
For full details, visit metrobabystore.com/shipping-returns